Terms and conditions
CUSTOMER SERVICE
At BRASILOCA we firmly believe that customer satisfaction is the key to our success. Our customer service charter aims to define our commitment to our customers and to guarantee quality, friendly and attentive service. As a BRASILOCA customer, you can expect the following standards:
1. Excellence in Customer Service
We are committed to providing superior customer service. Our support team is trained to respond effectively to your needs and resolve your concerns with professionalism and courtesy.
2. Accessibility and Availability
We are here for you when you need us. You can contact us by telephone, email or via our online communication channels. Our support team is available during our regular business hours and strives to respond to your requests as quickly as possible.
3. Active Listening
We take the time to listen to you. Your opinion is valuable to us, and we are open to your comments, suggestions and concerns. Your feedback helps us continually improve.
4. Problem Solving
In the event of a problem or question, our team is committed to resolving the situation quickly and efficiently. We are here to find solutions that meet your needs.
5. Confidentiality and Respect for Privacy
Protecting your personal data and privacy is a top priority. We treat your information with the utmost confidentiality and in accordance with applicable data protection laws.
6. Transparency and Communication
We are committed to being transparent in our communications. You will be informed of policies, prices, delivery times, and any relevant information regarding our products and services.
7. Continuous Improvement
We are determined to continually improve. Your comments, suggestions and criticisms are a source of inspiration to improve our services and products.
8. Commitment to Customer Satisfaction
Customer satisfaction is our number one priority. We work hard to exceed your expectations and provide you with a positive experience with every interaction.
9. Responsibility for our Commitments
We respect our commitments. If we promise something, we do it. We honor our warranties, return policies, and contractual commitments.
10. Social and Environmental Responsibility
We are committed to making a positive impact on our community and environment. We support sustainable practices and social responsibility initiatives.
At BRASILOCA, we pride ourselves on our commitment to our customer service charter. We strive to provide you with an exceptional experience every step of your journey with us. If you are ever unhappy, please let us know, and we will do our best to rectify the situation.
PRIVACY POLICY
BRASILOCA Privacy Policy Charter
At BRASILOCA, we attach great importance to the protection of your personal data. Our commitment to privacy aims to ensure that your information is treated securely, transparently and in compliance with all applicable data protection laws. This privacy policy charter aims to inform you about how we collect, use, share and protect your data.
1. Collection of Personal Data
We collect personal data directly from you when you interact with our business, whether by visiting our website, making a purchase, subscribing to our newsletter, contacting us by email or using our services.
2. Types of Data Collected
The personal data we collect may include, but is not limited to, your name, address, email address, telephone number, payment information, communication preferences, location data, purchase history, and any other information that you choose to provide to us.
3. Use of Personal Data
We use your personal data for the following purposes: - To process your orders and provide our services. - To respond to your requests for information or support. - To personalize your experience and provide you with relevant offers. - To notify you of updates updates, promotions and new offers. - To analyze and improve our products, services and website. - To comply with our legal obligations.
4. Sharing of Personal Data
We do not share your personal data with third parties for marketing purposes without your explicit consent. However, we may share your data with third party service providers who assist us with order processing, website management, communication and other functions necessary for our business. We ensure that these third parties maintain high privacy standards.
5. Data Security
We implement technical and organizational security measures to protect your personal data against unauthorized access, loss, disclosure, modification or destruction.
6. Your Rights Regarding Personal Data
You have the right to request access, correction, deletion or portability of your personal data. You also have the right to object to the processing of your data or to withdraw your consent, where applicable. To exercise these rights, please contact us at brasiloca.fr@gmail.com.
7. Shelf Life
We keep your personal data for as long as necessary to fulfill the purposes for which it was collected, unless we are required by law to keep it for longer.
8. Changes to the Privacy Policy
We reserve the right to update this privacy policy charter based on changes in our practices and legal requirements. Changes will be posted on our website, and the effective date will be updated to reflect the latest revision.
At BRASILOCA, we are committed to protecting your personal data and respecting your privacy.
We are continually working to improve our data protection practices and ensure that your trust in us is justified.
For any questions or requests regarding this privacy policy charter, please contact us at brasiloca.contact@gmail.com.
DELIVERY
At BRASILOCA, your satisfaction is our priority. We offer you a quality service with the best providers on the market for reliable delivery as quickly as possible.
Order Process
To initiate an order or track an order,log inOrcontact us.
Delivery Method and Pricing
We evaluate each request on a case-by-case basis and carefully to offer you the most suitable delivery method. Prices may vary depending on the type of order (dry, fresh, or frozen products), the weight, the distance and the desired time for receipt of the products. We strive to satisfy your requests, while respecting compliance with legal and regulatory requirements.
Logistics
We work in collaboration with different companies such as Chronofresh, Chronopost, STEF, or Géodis, to guarantee you reliable, good quality and punctual delivery. Delivery times vary depending on the geolocation of the recipient.
Customer Support and Delivery Tracking
At BRASILOCA we are committed to providing you with quality support and support with delivery tracking and a dedicated service. Our team is available to answer your questions, resolve issues and support you throughout the ordering process.
Ecological Commitment
We and our partners are also concerned about the environment.We use sustainable practices in our supply chain and prioritize the use of planet-friendly packaging materials.
Evaluation and Feedback
We actively solicit feedback from our customers to best meet their expectations. Your comments are valuable to us and contribute to the continuous improvement of our services.
_____
For any questions, please contact us at brasiloca.contact@gmail.com, use our FAQ or our online contact form.
ACCEPTED PAYMENT METHODS
-
Credit/debit cards
-
Offline payments
-
Bank transfers